Privacy Policy

Our Commitment

The Nest Baby Haven is committed to protecting the privacy and personal information of every person who visits our website, contacts us, registers with us, or makes a donation. We aim to handle all personal information responsibly, respectfully, and in line with applicable privacy laws, including South Africa’s Protection of Personal Information Act (POPIA).

Information We May Collect

We may collect personal information that you voluntarily provide to us when you complete a form, register on our website, contact us, or make a donation.

• Your name and surname
• Your email address
• Your telephone number
• Your donation or transaction details
• Any message, enquiry, or note you choose to send us

How We Use Your Information

We use your personal information only for appropriate and necessary purposes, including:

• Responding to your enquiries
• Processing donations and related communications
• Managing website registrations or user accounts
• Sending updates where you have agreed to receive them
• Improving our website, communication, and services
• Complying with legal or administrative requirements

Donations and Payments

When you make a donation through our website, payment information may be processed by a secure third-party payment provider. The Nest Baby Haven does not store your full card or banking details on our website. Payment information is handled according to the security and privacy practices of the relevant payment provider.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only where necessary with trusted service providers who help us operate our website, process donations, send communications, or comply with legal obligations.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and help us understand how visitors use the site. You can disable cookies in your browser settings, although some website features may not work as expected.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. While we work hard to keep information secure, no online system can be guaranteed to be completely secure.

Your Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request that your information be deleted where legally permitted. We will respond to such requests as reasonably and promptly as possible.

Children’s Information

As a child-focused organisation, we treat information relating to children with special care and sensitivity. Any information involving children is handled only for legitimate care, administrative, communication, or legal purposes, and is protected as carefully as possible.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will apply from the date it is posted.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact The Nest Baby Haven and we will gladly assist.